FAQs - Getting started with sparky

  • How can I create a parent / Care giver account?

    < after completing your subscription, you will receive an email detailing what do you need to do to create an account>

    Go to the www.lung-games.com   website, and click on “sign up”. This will guide you through the process.

  • b. How do I add children to my Parent / Care Giver account?

    < after completing your subscription, you will receive an email detailing what do you need to do to add children to your account> 

    Go to the www.lung-games.com   website, and click on “Login”. After entering your email and password you may be asked to complete 2 factor authentication. Once completed, you are logged in, and you can go to the menu at the top bar, and click “Patients”. You will then be taken to the patient view, where you can click on the button: “add patient”. The form will then guide you.


  • How do I manage my Sparky account?

    At any time, you can go to www.lung-games.com   website, and login to your account, using the login button at the top of the screen. Dear, you can manage your account.

  • How do I install Sparky App on my tablet or phone?

    < after completing your subscription, you will receive an email detailing what do you need to do to create an account, and download the app.>

    Go to the website, and click on download the game. From their home, you will be guided in the download, and it is no different from downloading and installing any other game.


  • How do I add Children tot the Sparky App?

    < after completing your subscription, you will receive an email detailing what do you need to do to create an account, and download the app.>

    Before your child can start the game, you need to add them as players to the game. To do, so, you need to start the game, and login with your parent’s account. You may be asked to complete two factor authentication. Please do not forget to check the box for parent/caregiver. Please note that you need to be online to do so, as the game takes information from the online database. Once you have logged in to your game as a parent/caregiver, you will get the option to add your child or children.


  • What is two factor authentication?

    Please note that this is not specific to Sparky, but it is an industry standard. We have implemented two factor authentication as Sparky generates medical information about your child, and we want to protect that securely.

    Two-factor authentication (2FA), also known as two-step verification, is a security process that requires users to provide two different forms of identification to access an account or system, adding an extra layer of security beyond just a password. This helps prevent unauthorized access, even if a password is compromised. Here's a breakdown:

    How it works:

    i. Step 1:

    Users typically provide their username and password, which is "something you know". 

    ii. Step 2:

    They then need to provide a second form of identification, often a code generated by an authenticator app, sent via SMS, or a security key. This is "something you have" or "something you are". 


  • Do I have to be online to play Sparky?

    Yes. Sparky can only be played when online. The results of the pulmonary function test will be stored in the online database when the Sparky game is binge played.

Have any more questions?

This is the text area for this paragraph. To change it, simply click and start typing.

Details

FAQs

  • Question would go here

    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
  • Question would go here

    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
  • Question would go here

    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
  • Question would go here

    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.

Have any more questions?

This is the text area for this paragraph. To change it, simply click and start typing.